Instacart prioritizes food and product safety and quality. We give shoppers the resources they need to pick, pack, and deliver your items properly.
Shopper best practices—
We guide shoppers on food safety, delivery, and quality by providing resources such as the Food Safety Walkthrough educational module, Health and Safety Guidelines Shopper Help Center article, and other educational modules for best practices for shopping and delivery.
Picking and delivering—
We encourage shoppers to pick the freshest items by paying attention to expiration dates, broken seals, and produce quality. We ask that they bag raw meats or products with chemicals separately to prevent cross-contamination.
Temperature control—
Shoppers keep temperature-sensitive items in fridges and freezers at the store before delivery. We also ask shoppers and drivers to use insulated bags and coolers to make sure your items stay at the correct temperature while in transit from the store to you.